Terms of service

Terms of Service

Welcome to PIQUÉ CASES! The terms “we,” “us,” and “our” refer to PIQUÉ CASES. PIQUÉ CASES operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). PIQUÉ CASES is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights and address matters such as disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in the state or province in which you reside and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be required to provide certain information, such as your email address, billing and shipping addresses, and payment information. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account login credentials and for all activities conducted through your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS

We have made every effort to accurately display our products and services in our online stores. However, please note that the colors or appearance of products may differ from how they appear on your screen due to the type of device you use to access the store and its settings and configuration.

We do not guarantee that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to those displayed or described in our online stores.

All product descriptions are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. PIQUÉ CASES reserves the right to accept or decline your order for any reason at its sole discretion. Your order is only accepted once PIQUÉ CASES has confirmed its acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as PIQUÉ CASES may not be able to accommodate cancellation requests once an order has been accepted.

If we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided when the order was placed.

Your purchases may only be returned or exchanged in accordance with our Refund Policy [LINK].

You represent and warrant that your purchases are intended for your own personal or household use and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email.

Unless expressly stated otherwise, listed prices exclude taxes, shipping and handling charges, and customs or import duties.

Prices in our online stores may differ from prices in physical stores or online stores operated by third parties.

We may occasionally offer promotions through the Services that affect pricing and are subject to terms and conditions separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the promotional terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our stores.

You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you when necessary.

You represent and warrant that:

The credit card information you provide is true, accurate, and complete.
You are duly authorized to use the credit card for the purchase.
Charges incurred by you will be honored by your credit card company.
You will pay all charges incurred by you at the stated prices, including shipping and handling fees and all applicable taxes, where relevant.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs clearance, or events beyond our control.

Once we transfer the products to the shipping carrier, ownership and the risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are owned by PIQUÉ CASES, its affiliates, or licensors and are protected by United States and international patent, copyright, and other intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written permission.

Unless expressly provided otherwise herein, nothing in these Terms grants or shall be construed as granting you any license or other rights under any patent, trademark, copyright, or other intellectual property belonging to PIQUÉ CASES, Shopify, or any third party.

Unauthorized use of the Services may constitute a violation of federal and state intellectual property laws.

All rights not expressly granted herein are reserved by PIQUÉ CASES.

The names, logos, product and service names, designs, and slogans of PIQUÉ CASES are trademarks of PIQUÉ CASES or its subsidiaries or licensors. You may not use these trademarks without prior written permission from PIQUÉ CASES.

The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify.

All other names, logos, product and service names, designs, and slogans appearing on the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be provided access to third-party customer tools as part of the Services, over which we have neither control nor input.

You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without warranties, representations, or conditions of any kind and without endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and agree to the terms under which the relevant third-party providers offer such tools.

We may also offer new features through the Services in the future, including the release of new tools and resources. Such new features shall also be considered part of the Services and shall be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you choose to access.

If you decide to leave the Services to access such third-party materials or websites, you do so at your own risk.

We are not liable for any harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content available through third-party websites.

Please carefully review the policies and practices of third parties and ensure that you understand them before engaging in any transaction.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately describes the relationship between Shopify and your store and must not be removed or modified.]

PIQUÉ CASES is powered by Shopify, which enables us to provide the Services to you.

However, all sales and purchases made through our Store are conducted directly with PIQUÉ CASES.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of a sale between you and PIQUÉ CASES, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or relating to your purchases and transactions with PIQUÉ CASES.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which you can view here [LINK]. Certain personal information may also be subject to Shopify's Privacy Policy, which you can view here.

By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services to provide and improve the Services.

Information you submit through the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your country of residence, in order to provide services to you.

Please review our Privacy Policy [LINK] for more information about how we, Shopify, and our partners use your personal information.

SECTION 11 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, subscriptions, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial use.

For example, we may exercise our rights under this license to operate, provide, evaluate, improve, and promote the Services, fulfill our obligations, and exercise our rights under these Terms of Service.

You further represent and warrant that:

You own or have all necessary rights to the Feedback.
You have disclosed any compensation or incentives received in connection with the Feedback.
Your Feedback complies with these Terms.

We are under no obligation to:

Maintain any Feedback in confidence.
Pay compensation for any Feedback.
Respond to any Feedback.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

You agree that your Feedback will not infringe upon any third-party rights, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.

You further agree that your Feedback will not contain defamatory, unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Services or any related website.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of any Feedback.

You are solely responsible for all Feedback you provide and its accuracy.

We assume no responsibility and accept no liability for Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on or within the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes.

You are prohibited from directly or indirectly accessing or using the Services:

(a) For any unlawful or malicious purpose.

(b) To violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances.

(d) To harass, abuse, insult, harm, defame, intimidate, or otherwise cause harm to our employees or any other person.

(e) To submit false or misleading information.

(f) To transmit, knowingly receive, upload, download, use, or reuse material that does not comply with these Terms.

(g) To transmit or facilitate the transmission of advertising or promotional material, including junk mail, chain letters, spam, or similar solicitations.

(h) To impersonate or attempt to impersonate another person or entity.

(i) To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that, as determined by us, may harm PIQUÉ CASES, Shopify, or users of the Services, or expose them to liability.

Additionally, you agree not to:

(a) Upload or transmit viruses or other malicious code that may affect the functionality or operation of the Services.

(b) Reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services.

(d) Engage in spamming, phishing, pharming, or pretexting.

(e) Use robots, spiders, scraping tools, data collection and extraction tools, automated devices or processes, AI tools (including agentic AI), or automated or manual means to access the Services.

(f) Interfere with, circumvent, or bypass security or authorization features, robot exclusion headers, or other measures used to restrict access to the Services.

We reserve the right to suspend, disable, or terminate your account at any time without prior notice if we determine that you have violated any part of these Terms.

SECTION 14 – AGENTS

14.1 This section (“Agent Terms”) applies if you use, permit, enable, or cause an Agent to access, use, or interact with the Services.

“Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of or at the direction of a person or entity and that may operate on behalf of or using a person's device without direct supervision.

14.2 An Agent may not access, use, or interact with the Services unless it identifies itself at all times and acts in strict compliance with the requirements set forth in Section 14.4 below.

Furthermore, an Agent may not access, use, or interact with the Services if we have requested that the Agent refrain from accessing, using, or interacting with any Service.

14.3 We may restrict, including through technical measures, whether and how an Agent accesses, uses, and interacts with the Services.

14.4 Agents must:

(i) Identify all HTTP/HTTPS requests as originating from an Agent and disclose the Agent's name by including the following in the user-agent string of the request: “Agent/[agent name]”.

(ii) Not conceal or disguise that access, use, or interactions originate from an Agent, including by:

(a) Imitating human behavior and interaction patterns; or

(b) Completing or circumventing CAPTCHAs or measures designed to distinguish computer use from human use.

(iii) Truthfully answer questions or prompts intended to determine whether interactions originate from a human or a computer.

(iv) Not circumvent or otherwise avoid measures intended to block, restrict, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, at any time at our sole discretion and without prior notice.

You will remain liable for all amounts due up to and including the date of termination.

The following sections shall survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that, by their nature, should survive termination.