Shipping policy
Processing Time
Orders are typically processed within 1–2 business days. Once your order has been processed and shipped, you will receive a confirmation email with a tracking number so you can follow your package.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Costs
Shipping costs are calculated at checkout and depend on your location and the selected shipping method.
In some cases, we may offer free shipping on orders above a certain amount. Any promotions or special offers will be clearly communicated on our website.
Pre-Orders
By placing a pre-order, you acknowledge and agree that the dispatch of your product may be delayed by up to 8 weeks. Orders cannot be cancelled or exchanged during this period.
At PIQUÉ CASES, we do our best to ensure your order reaches you as quickly as possible. We will provide regular updates on your pre-order to keep you informed of its status.
The estimated dispatch time for pre-orders will be clearly stated at checkout and may vary depending on the product. Please note that standard shipping times from our warehouse to your delivery address will apply once your order has been dispatched.
Delivery Times
Our estimated delivery times are:
- Netherlands: 1–2 business days
- Belgium: 1–2 business days
- Europe: 2–5 business days
- International: 7–10 business days
Please note that delivery times may vary due to carrier delays, public holidays, or unforeseen circumstances.
Shipping and Carriers
We work with trusted shipping partners to ensure your order is delivered safely and efficiently. The carrier may vary depending on your location and the size of your package.
Order Tracking
Once your order has been shipped, you will receive a tracking link via email. This allows you to monitor the status of your delivery at any time.
Lost or Damaged Packages
If your package arrives damaged or has not been delivered, please contact our customer service team as soon as possible. We will be happy to assist you and find a suitable solution.
Incorrect Shipping Information
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or additional costs resulting from incorrect shipping information provided by the customer.
Customs Duties and Import Fees
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are determined by the customs authorities in the destination country.
Contact Us
If you have any questions about your order or shipping, please feel free to contact our customer service team. We are always happy to help.