Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@piquecases.com. Please note that the return address will only be confirmed via email after you have submitted a return request.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at info@piquecases.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you have received the wrong item. This allows us to evaluate the issue and resolve it for you.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have and, once your return has been accepted, make a separate purchase for the new item.

European Union 14-Day Right of Withdrawal

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing an explanation.

As stated above, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether your refund has been approved.

If approved, you will automatically be refunded to your original payment method within 10 business days.

Please keep in mind that it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@piquecases.com.